NO FEEDBACK IS NOT ACCEPTABLE

i am insured with dot sure, their underwriter is Oakhurst, last week Wednesday evening i was involved in an car crash witch in no way was my fault, i logged the claim first thing the next morning as soon as i received the case number, the consultant appointed to assist me only made contact with me for the first time after 3 pm that afternoon, the next morning the Friday morning i sent trough everything they needed photos and quotes and all, on monday i phoned them to follow up.... no feedback.... also no assessor yet... Tuesday i sent a mail to follow up ... no feedback... Thursday i phoned again... still no progress on my claim, and still no assessor, so by this time i am a bit fed up... this is n new car not my fault and i have no issue to pay my insurance every month... but when it comes to giving the "excellent service" advertised and promised there is no service what so ever... i have asked that a manager phone me back asap and this was this morning at 8 am nothing has happened yet... so with the next note i leave on this page and on every other social media platform available i will leave the people unable to help me with a dash of attitude names... all i wanted was the proper feed back but NO feedback at all after a week is not acceptable for me ... i still want a manager to phone me and i want this claim and issue resolved in the best and fastest manner possible please and thank you!!!