MVdM
Mary Van der Merwe
1 reviews | Active since Dec 2022
07 Jan 2023, 15:56
NO CUSTOMER SERVICE
I joined this Dotsure Insurance, I am regretting it already. They are very quick to take the installments but no customer service at all. I have sent email, I have requested that someone give me a call as the tracker that is installed are not working as it should. I then sent an email to the tracker company, they sent an email to dotsure and copied me in the email......still no response. I will be looking at other insurance companies ASAP as I can only imagine what a struggle it will be should I ever have a claim. I will not recommend anyone to join them.
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dotsure.co.za's replyOfficial
07 Jan 2023, 19:57Hi Mary, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply07 Jan 2023, 19:57
Official
Hi Mary, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za