No customer service at all

I ve been trying to get some clarity on my policy, by calling the insurance. Recently I managed to get hold of Asanda Bam. I asked her about some of the things on my policy and she promised to send me the current schedule of which she did even though there was no difference and promised to call me after 3 minutes or as soon as I receive the document, I must send her an email. I sent several emails and I even asked her to respond via an email since she was not calling as promised, I stated my queries on email, till to date no response nothing.