No customer service at all

I'm writing this as a disappointed customer who values reliability in service providers. My wife submitted a claim for our broken TV on September 25th, and since then, we have encountered nothing but frustration.

Despite numerous phone calls, we continue to hear that Dotsure is still waiting for a quotation to be approved. It’s incredibly disheartening to be without a TV for such an extended period, especially when we have insurance coverage in place.

Having insurance should provide peace of mind, but the lack of timely communication and action has left us feeling neglected. I sincerely hope Dotsure can address this issue promptly, as customer service should always be a priority.