MB
Maike B
1 reviews | Active since Feb 2024
20 Oct 2025, 13:43
No customer service
No customer service at Dotsure. We loaded a claim on the Portal and as requested our Vet sent my dog’s medical history. We were informed that Dotsure cancelled the claim because you didn’t get the medical history. I contacted our Vet and they did sent you everything. We sent you numerous emails and did not receive any replies. I went on the website and requested a call. Nobody called. Today I called Dotsure and again it did not work. How do we get hold of a person that actually helps with a claim. Very disappointing.
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Replies (2)
dotsure.co.za's replyOfficial
20 Oct 2025, 14:50Hi Maike, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply20 Oct 2025, 14:50
Official
Hi Maike, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
MB
Maike B's updateReviewer Update
22 Oct 2025, 14:24Absolutely nothing has been resolved. We did not hear anything from Dotsure. We called the claims department again and were told that Dotsure does not accept the medical history via email. The consultant just repeated all the time that the vet needs to upload it online. Please tell me how the vet can possibly do that under our profile?? We either want a manager to sort it out or you can call the vet directly and sort it out. Our opinion about Dotsure did definitely changed.
MB
Maike B's update22 Oct 2025, 14:24
Reviewer Update
Absolutely nothing has been resolved. We did not hear anything from Dotsure. We called the claims department again and were told that Dotsure does not accept the medical history via email. The consultant just repeated all the time that the vet needs to upload it online. Please tell me how the vet can possibly do that under our profile?? We either want a manager to sort it out or you can call the vet directly and sort it out. Our opinion about Dotsure did definitely changed.