NO COMMUNICATION OR REFUND FROM DOTSURE

I INITIALLY SUBMITTED A CLAIM ON AROUND THE 5TH OF AUGUST AND HEARD NOTHING EXCEPT THAT I MUST OBTAIN MY PET'S FULL MEDICAL HISTORY, I SUPP**** THEM WITH THE VETS CONTACT NUMBER AND EMAIL AND SUGGESTED THEY REQUEST DIRECTLY, AFTER STILL NOT HEARING A WORD AND PLACING A REVIEW ON HELLOPETER SOMEONE FINALLY PUT IN THE EFFORT TO EMAIL ME TO TELL ME THE CLAIM HAS BEEN CANCELLED I PERSONALLY REQUESTED THE MEDICAL HISTORY FROM THE VET, AGAIN LOGGED A CLAIM AND EMAILED THE MEDICAL HISTORY TO THEIR EMAIL ADDRESS TWICE THE LAST BEING 28/08/2026, STILL NOT A WORD FROM THEM THE LACK OF COMMUNICATION IS REALLY CONCERNING AND IT MAKES ME RETHINK THE WISDOM OF CANCELLING MY PREVIOUS PET INSURANCE IT APPEARS I WILL BE SOON SEARHING FOR NEW INSURANCE AGAIN I AM UTTERLY DISGUSTED