No communication and bad service

After my previous HelloPeter review, Dotsure responded, promising to get in touch and resolve the matter, yet nothing has been done since then. I have sent multiple emails and follow-ups, all of which have been ignored. This level of service is unacceptable, especially from a company that promotes itself as customer-focused and efficient. I am now left with an unresolved claim and no communication from the insurer. I urge Dotsure to take accountability and provide the necessary update and resolution as soon as possible.