TN
Timmera N
1 reviews | Active since Dec 2020
19 Sept 2022, 15:16
No Client Transparency!!
I don't understand why it was never made clear to me that I would have to make the payment and submit a claim to be reimbursed.. there were rants and raves about the benefits, and I even opted for the highest plan possible ... only to find out the nitty gritty's once I am already on the plan. This is not fair...If I could make the upfront payment, I would have never opted to have this plan! So misinformed, would not recommend!
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dotsure.co.za's replyOfficial
19 Sept 2022, 16:02Hi Timmera , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply19 Sept 2022, 16:02
Official
Hi Timmera , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za