RS
Rassmika S
1 reviews | Active since May 2013
02 Oct 2023, 14:39
No answer by your call centre since 8am this morning
The prompts on your call centre doesnt work. Been trying to speak to my consultant since 8am this morning. Been on hold ever since. if someone does answer, it is not a claim consultant. they will put u on hold until they find a consultant available. still i havent been able to connect. I can only imagine when my claim will be dealt with.
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Replies (2)
dotsure.co.za's replyOfficial
02 Oct 2023, 15:56Hi Rassmika, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply02 Oct 2023, 15:56
Official
Hi Rassmika, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
RS
Rassmika S's updateReviewer Update
05 Oct 2023, 16:08HI, I still have not received a call back. this is so frustrating.
RS
Rassmika S's update05 Oct 2023, 16:08
Reviewer Update
HI, I still have not received a call back. this is so frustrating.