Niglegent Debit Order, Poor Service

<p>When I joined Dotsure in 2016, they assigned an agent to look after my portfolio but every time I have a query Amore Barnad takes more than 2 days to reply to my emails and when I call they tell me she will call me back which she also takes long.</p> <p> </p> <p>According to the contract I signed with them is that my debit date will be on 21st of every month, because I get paid on the 20th just to avaoid debits returting due to the insufficient funds, in May they debited my account on the 19th, it returned due to not having enough money, I was charged R100 by my bank, I complained they said they can't refund me that amount, the resolution was supposed to be a new debit date which is the 25th of every month, which I agreed, on the 23rd they ran another debit, a wrong amount at that, when I asked them they said they are charging me R50 extra because it was late, why was that not in my contract????</p> <p> </p> <p>i cancelled it, now I just recieved a cancellation letter stating that the cancellation is effective on 31 May 2017, HOW??? so I was covered for 7 days??? this is so *****</p> <p> </p> <p>I wish no one I care about never takes their insurance, they are ****** who ****** money from desperate client, I regret the day i joined them, PATHETIC and UNPROFESSIONAL</p>