Need to review ways to make customers life easier

I think happy so far but I only have one concern with dotsure...why doesn't it have an app that will make it convenient for clients to access emergency helpline without have to call. I mean these days everything has an app which makes it easy for business to communicate with clients. I ran out of petrol last week when I called my airtime was finished before I even got to choose why m calling. You have a value add feature for panic button but even that panic button it's not a device you can use without airtime you still need to have airtime to get assistance while paying 69 rands a month. I mean what's the use of having a panic button that I can't use without airtime though I pay for the service every month it doesn't make sense. I think you really should consider having an app or have a consultant to immediately direct customers not that automated machine that finishes airtime before you even get assistance