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aolwage A
1 reviews | Active since May 2016
11 Jun 2019, 10:23
Nadine at Dotsure
After much trauma of almost losing my dog over the weekend, Nadine Janse van Vurren at Dotsure was extremely helpful for handling a claim procedur that went terribly wrong. Dotsure uses Oakhurst Insurance to settle their claims, however this insurance company is absolutely pathetic. I was very upset in how they handled the claim, telling me they won't pay out my claim. They were rude and unprofessional and surely should not get any business from anyone. Nadine stepped in and quickly took care of the situation, putting me at ease and organized for my claim to be paid in full.
Thank you Nadine and David Roache (CEO of Dotsure)for the great service at Dotsure. Dotsure staff are the best!
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Replies (1)dotsure.co.za's replyOfficial
11 Jun 2019, 10:45Hi Adri
Thank you so much for taking the time to give us such great feedback, we are so relieved that your fur-baby and her pups are doing well. :)
We are so happy that you had a great experience with Nadine and that we could rectify the issue for you immediately.
We will be sure to share your lovely message with Nadine and David Roache.
Love, your dotsure.co.za family
Thank you so much for taking the time to give us such great feedback, we are so relieved that your fur-baby and her pups are doing well. :)
We are so happy that you had a great experience with Nadine and that we could rectify the issue for you immediately.
We will be sure to share your lovely message with Nadine and David Roache.
Love, your dotsure.co.za family
dotsure.co.za's reply11 Jun 2019, 10:45
Official
Hi Adri
Thank you so much for taking the time to give us such great feedback, we are so relieved that your fur-baby and her pups are doing well. :)
We are so happy that you had a great experience with Nadine and that we could rectify the issue for you immediately.
We will be sure to share your lovely message with Nadine and David Roache.
Love, your dotsure.co.za family
Thank you so much for taking the time to give us such great feedback, we are so relieved that your fur-baby and her pups are doing well. :)
We are so happy that you had a great experience with Nadine and that we could rectify the issue for you immediately.
We will be sure to share your lovely message with Nadine and David Roache.
Love, your dotsure.co.za family
