My experience with Dotsure and Nadine

Dotsure had initially caught my eye when browsing for pet insurance. The onboarding with them transitioned quick and effortlessly.

Initially, after submitting a claim, I had experienced some issues that lasted DAYS with the underwriting company, my claim was incorrect numerous times.

After getting frustrated at dealing with the underwriting company, I gave Nadine Janse van Vuuren from Dotsure a call and explained the situation.

This was the single most helpful and kind young lady I have ever had the pleasure of dealing with. She calmly listened to my rant, and then proceeded to assure me that she will sort this situation out. She then reached out to her superiors and the underwriting company, and within MINUTES, my claim was approved, and more importantly, correct.

She also had kept in touch with me the whole time to let me know what was happening.

@Nadine- Thank you so much for your assistance. You had quickly de-escalated a bad situation and saved a client with Dotsure. Your professionalism is highly appreciated, and more so, is your kind and friendly nature.

Because of you- Dotsure will always have me as a client, and more importantly, will be referring my pet owner friends to your company.

Thank you again