My Dotsure encounter (Bad for business)

Heh cannot believe i got played by Dotsure. They run a bad business. So okay this is how my story goes. So after paying my 3rd premium with Dotsure Warranty plan cover i felt one of my cars i want to cancel the policy for. So i called them on the 2nd December to process the cancelation they did i was not refunded nor reverse the premium. Then on the 6th of December i asked them to reinstated my policy for the same car so they did. I asked them if will i still be covered for the December month because my last payment was for December was not refunded nor reversed to me, so legally i should still be covered for, so after consultant confirmed to her manager they came back and said yes you are still covered but they will require a pro rata payment of R350 i said ok cool. They debit the money and then bounced back so i emailed to say this money bounced back they said it will take 5 days to track it and come back to me. Then i told them i want to make a claim for my car they said okay they opened up the claim and kept sending me messages to assist with the claim by demanding and reminding me of certain document to submit to make this a smooth process. So i still asked the consultant that are you guys sure i am still covered raising the prorata issue they said we will be in contact with regards to that prorata and my claim will be processed as per normal should i send the documents, shouldnt worry. Sent the car to a Mechanic to have it done the bill was a whooping +R17 000 then i sent them everything as agreed and then i kept getting an SMS on updating about my claim and all this was awesome service i thought. Then a final SMS saying "the interview process is done now the claim has been sent to the claims department" then that consultant calls me thats where it took a left turn only to be told the claim is rejected based on the fact that i cancelled it and reinstated it later then i said then why was i told that i was still covered as per normal for this month because the premuim wasnt reversed or paid back to me and i only needed to pay the prorata which i kept telling you guys that it bounced back they kept on saying no i am not covered even if the prorata was paid it wasnt going to change much and sorry we cant assist you any further. So i said to her if you knew this all along then why did you allow me to continue looking like a fool wasting my time in getting all those documents only to be told *****.

I am not mad at all its just that i cannot deal with ***** like this. I blame myself for trusting pet insurance to fix cars.