1 reviews | Active since Feb 2020
Mr Nepo Pholo
I moved my entire portfolio from Miway to Dotsure after getting such wonderful service at quote stage hence I moved. My cover started yesterday but to my dismay I was charged over R800 more than the quoted amount only to find out that there were additional items added that I never agreed to. I had received a call from a Bramley who insisted that he was just calling to ensure that all my details had been covered correctly but I hear this morning that he sold me an Excess cover for my 3 cars as well as cover for damage to Lights, badges and Mirrors which I adamant that I never signed up for and this was snuck in without my consent which is rather disappointing. This has left such a biter taste in my mouth as I am no longer sure if i made the right decision by moving my portfolio over to Dotsure. I had sent an email to Bramley asking him to call me about these additional items and up to now I am still waiting for that call from him... Worst possible start to a new relationship, hope I don't live to regret this move
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
