MOTOR Warranty!! Worst service ever

I can't begin to explain how disappointed I am in dot sure !!!!!

I took out a warranty policy for my car with The Unlimited who is underwritten with Dot Sure.....

Called Unlimited in the 1st week in June 2024, they send me a claim form advising me that I need to take my car to a RMI approved repairer. Eventually after finding a place submit the claim they have now advised me that they can not authorize a claim at Basic RMI approved centre ......

No where on the policy does it tell you or has a clause that states what different RMI approved repairers there are which one you should take you car to.So I have now paid to tow my car to a repaired paid the stripping cost for them to tell me it's not accepted.

They cant refer you to anyone so you basically on your own...they also don't pay the money to the repairer and don't liase with them so what is the Big deal !!! If you are liable to add the balance and pay your supplier yourself. The same company that I can't use for my car has fixed my siblings car on another warranty policy/company so why is dotsure so much different ? Or are they just full of ****!!

The service is pathetic the Manager if the warranty department is unhelpful and only concentrates on their terms and conditions nevermind the fact that they can't steer you in the right direction at the start of you claim nether are they willing to go the extra mile to their client to get you claim finalized. The whole process is tedious.... a whole month and they can't help you.Not will to fix or authorize my claim at Basic RMI approved centre of my choice ...although they lacked to give the the correct information before hand .