Motor Warranty is useless

This company is very quick to take your money but will you have to jump through endless hoops to get any kind of payout. I have a claims administrator Aphiwe Kula who asked me for a picture of my cluster for a claim to replace my alternator. How the hell am I supposed to give you a picture of my cluster when I do not have an alternator? You can't read the dashboard without a battery! I mean seriously, why even have people on the desk who do not know the basics of mechanics assessing claims? I want my money back for the payments I have been making since July. Useless. Putting a formal complaint through to the Ombudsman.