MOTOR WARRANTY CLAIM

I submitted a claim and they asked for the service history, damage report and a quotation>They were calling me daily asking me for these docs and that I have a few days left to submit the documents and I was so impressed with their service and how they follow up with their clients. I then submitted these docs through email and whatsapp and they confirmed on whatsapp that they received all docs.I have been following up with them on their landlines, facebook, email and whatsapp with regards to the progress of my claim and no one can seem to give me an answer , "My query has been received and will be forwarded to the 'assisting team' and I have yet to receive a response back. I am without a car and it's frustrating to plan and budget when I don't know what's happening with my claim and when it will be resolved or what the turn around time is for claims