CM
Connie M

1 reviews | Active since May 2012

01 Aug 2023, 16:50

motor extender

dotsure tries very hard to avoid paying a claim, they will declined even when you claim for the parts covered and comes up with excuses and reasons that were not communicated prior to taking any insurance with them with vague terms and hidden clauses. It felt like they deliberately try to mislead one and lure people into signing up with them and extract as much money as possible without offering adequate services. The fine print is intentionally confusing, making it nearly impossible to understand what is and isn't covered.

In conclusion, I strongly advise against choosing DOTSURE FOR YOUR EXENTED WARRANTY NEEDS. You will struggle to even get hold of the claims administrators and they wont even get back to you after leaving countless messages for them, terrible customer service, and misleading policies. not transparent and fair coverage. Save yourself the headache and avoid this insurance provider.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply01 Aug 2023, 16:54
Official
Hi Connie, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za