JT
Jade T

1 reviews | Active since Sept 2019

09 Sept 2025, 12:24

Motor Engine Cover not worth it from cover to receipt of payout.

Dotsure - Motor Engine Warranty Division, to be exact. I have been singing Dosure's praises until now and only specific to the Motor Engine Warranty division.

I feel totally sold to, I take some of the blame for not understanding what I had purchased and the very limited extent of the cover. My only claim and I want to cancel. From a ridiculously low cover amount to really slow turnaround time on payment. I am so disappointed and want to cancel, only the Motor Engine Warranty cover that is. The rest of Dotsure, please help this motor engine warranty division they are pulling down your good name. Our regular Dotsure cover from vehcile to household to our mag/rims and tyres from easily contactable to claim handling you are stars. Just such a pity about this one blemish in your team.

Here is a question for your motor warranty cover team, why not speak to the professionals why do you insist on only dealing with your client who for the most part don't have a clue. We have to wait to get reports from RMI approved agent, try explaining to you what is wrong before we even know, and then get the documents, etc. to you. The particular RMI approved agent where one of our car's is standing, still waiting for the payment, told us you are the worst to deal with and they admitted that they recommend people away from you. You might want to fix this as you are losing clients and not just me.

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Replies (2)
JT
Jade T's update09 Sept 2025, 12:47
Reviewer Update
Update, payment is received, thank you. I have cancelled anyway due to the cover not matching expectation.
dotsure.co.za
dotsure.co.za's reply09 Sept 2025, 15:05
Official
Hi Jade, Thanks for the awesome feedback! ;-) dotsure.co.za