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Zamo N

1 reviews | Active since Oct 2022

19 Oct 2022, 09:10

Motor claim

Bad communication. lies and ********. 3 weeks since the accident and still no one is updating me about the status of my claim. I call everyday (they even know my name now). Person handling my account doesn't bother to call or respond to my emails. the whole experience with this company is bad.

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Replies (4)
dotsure.co.za
dotsure.co.za's reply19 Oct 2022, 11:00
Official
Hi Zamo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Zamo N's update22 Oct 2022, 09:12
Reviewer Update
Still not getting any help....
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Zamo N's update22 Oct 2022, 09:13
Reviewer Update
I will never recommend this insurance to anyone 😡😡😡😡😡
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Zamo N's update24 Oct 2022, 20:58
Reviewer Update
23 DAYS later still no positive services from you guys. A call is just to tick the box that you contacted me but saying nothing useful. The service is trash, even the rep assigned to handle my claim doesn't know what he is doing, can't answer any of my questions.

I don't want to deal with him again..