LP
Leslie P
1 reviews | Active since Oct 2020
29 Oct 2020, 12:06
MOTOR CLAIM
COMPLAINT!
My name is LA Petersen and I’ve been insured with Oakhurst / Dotsure since the 06th of June 2016. I’ve never skipped a single premium and I’ve never claimed on my policy, until I had an accident on the 17th of October 2020. I NOT happy with the service that I’ve received from Dotsure / Oakhurst. This is my first time claiming and Dotsure / Oakhurst (Consulted – Ziyanda) are NOT treating me like one of their valuable clients. They’re being inconsiderate and they’re NOT practicing TCF (Treat Customer Fairly) as noted on their policy wording.
I’ve sent e-mails to Ziyanda (Administrator) and Jaco Greef (Manager) and I’m hoping for a favorable outcome on my claim
Helpful (0)
Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
29 Oct 2020, 12:47Hi Leslie,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply29 Oct 2020, 12:47
Official
Hi Leslie,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's replyOfficial
02 Nov 2020, 16:58Hi Leslie
We confirm that you have been assisted by our Claims department who have assisted you.
We trust you fid the above to be in order.
Regards
Dotsure Resolutions Team
We confirm that you have been assisted by our Claims department who have assisted you.
We trust you fid the above to be in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply02 Nov 2020, 16:58
Official
Hi Leslie
We confirm that you have been assisted by our Claims department who have assisted you.
We trust you fid the above to be in order.
Regards
Dotsure Resolutions Team
We confirm that you have been assisted by our Claims department who have assisted you.
We trust you fid the above to be in order.
Regards
Dotsure Resolutions Team