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pretorius.elzette pretorius.elzette
1 reviews | Active since Nov 2016
31 Jan 2024, 12:20
Most amazing customer service!!!
I received the most amazing service from Rebecca Van Der Breggen and Anganathi Tshefu at Dotsure, when I recently had to submit a claim for my fur baby's vet bill. Rebecca assisted me in making sure I was fully prepared and ready to take my pet to the vet, by providing me with the claim form, explaining the benefits and what is covered. And Anganathi had the claim processed in less than 24 hours! No fuss, no hassle, no 1001 phone calls, it was just done!
Thank you to both of you for your excellent customer support and for going the extra mile.
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Replies (1)dotsure.co.za's replyOfficial
31 Jan 2024, 12:37Hi Elzette, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-) The dotsure.co.za family
dotsure.co.za's reply31 Jan 2024, 12:37
Official
Hi Elzette, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-) The dotsure.co.za family
