MIXED REVIEW | FRUSTRATIONS BUT GREAT SERVICE

This is a mixed review - I am frustrated with Dotsure for hiking my elderly dog's insurance premium by R100, I think it is really excessive and unjustifiable. A jump from +-R331 to R431 in one year seems unjustifiable to me. I have had no claims since 2017, but they know that the dog is too old to get medical cover elsewhere, so I am not left with many options! So on this point, if I could change from Dotsure I would as I don't like to be **********. HOWEVER, I had the pleasure to dealing with Tamara Naki in their call centre regarding this matter and she was truly fantastic - her customer service skills and innovative approach were sincerely appreciated. She proposed an alternative solution and was efficient, knowledgeable and reliable. Although she could not reduce the premium, she proactively proposed another package option, which I elected not to take. So while Dotsure's overloading of my premium is not appreciated, the customer service Tamara provided was commendable and I am grateful for it. She really added a positive spin to a negative situation! Thank you, Tamara!