ZM
ZINHLE M

1 reviews | Active since Jul 2021

08 Jul 2021, 14:19

MISS ZINHLE MNCUBE

I am very disgusted with DOTSURE service, I took up an insurance for my car with them, I gave them a date to debit, they went in to my account before that date and I accumulated unpaid debit order fees because of them, they rerun a debit order again and took way more than our agreement and still charged me an amount to rerun debit order yet it was their fault from the very first place, I have spoken to many agents there but still they haven't refunded all my money they took without my consent and the charges the made me accumulate, I really hate their service so BAD

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Replies (1)
dotsure.co.za
dotsure.co.za's reply08 Jul 2021, 15:18
Official
Hi Zinhle,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za