Mismanagement

Having been along standing client with Hollard a merger with Dot sure seen them take over my cover policy Since this my insurance has been nothing but a nightmare Firstly there premium increase was 17,5 % in a post covid economy where salary increase was only between 0 and 5 % Calling them was not worth the effort was just told nothing we can do that’s the new premium Now today with no authorisation they move my fixed debit order that has been running every month on the 21st of every month to the 19th . Resulting in me having Rd debit order charge’s not to mention this will reflect on a person credit record as bad payer. And I shudder to think should something happen to me an my family over the weekend like home invasion where I had to pass away. How my wife and daughter would struggle with them rejecting claim given them the run around. And none of this my fault. But actually poor administration of a financial service provider . Totally not compliant with TCF principles Borderline defamation of character saying I don’t pay my accounts. How on earth this company ever got a five star rating on this forum. Which they blatantly brag about on their online advertising I struggle to understand. This is definitely not an insurance company one would feel comfortable with As I said I did not join them out myself I originally had my policy with Hollard. And by acquisition ended up with the worst insurer And they must not even consider blaming a computer as someone loads and releases the debit order run Computers don’t think for them self