Misled by consultant - Service refusal despite verbal confirmation on recorded phone call!!

Misled by consultant - Service refusal despite verbal confirmation on recorded phone call!! I am extremely disappointed with Dotsure car insurance. I specifically called their centre to confirm my vehicle was covered for a minor service. The consultant, explicitly assured me that the car could be insured for this service. Now that it is time to honour that commitment, the company is refusing to assist. This is a clear case of misrepresentation. I have requested the call recordings to prove this verbal agreement, but the company is being uncooperative. Potential customers should be wary of the information provided by their sales staff. !!!!!