Misleading Motor Warranty Service Plan – Very Disappointed

Misleading Motor Warranty Service Plan – Very Disappointed

I signed up for a motor warranty extended service plan with Dotsure. I was told that after a 2‑month waiting period, I could send my car in for a service and claim back R1600. After waiting the 2 months and submitting all the required service forms, Dotsure then informed me that my car needed at least 2 years of prior service history with an accredited RMI dealership in order to qualify.

This condition was never mentioned to me when I signed up. I even requested the call recording, and nowhere in that recording did the agent disclose this requirement. I asked Dotsure to point out where it was mentioned, and they have failed to get back to me.

I feel completely misled and disappointed. Their approach seems designed to find excuses not to pay out or to minimize payouts. Based on my experience, I cannot recommend Dotsure as a short‑term insurance provider