****mers exclusively providing disgusting service

I just received my cancellation letter after requesting cancellation since November.

Dotsure in an inadequate insurance company with disgustingly poor service and even worse policies. i tried to claim early last year for dents around my car and a screen replacement. towards the end of the year i was under the impression that they are still processing the claim only to enquire and find out that R2000 was deposited into my account to account for the damages.

they advised me that i have changed my policy to to select cash when claiming which i do not agree. and anyway R2000 cannot even assist me with my screen.

surprisingly, with the screen i was able to follow the normal process where i paid an an access fee but with the claim they just sent me R2000 without even confirming.

when i enquire, they don't even get back to me. they only wanted to reach me once i wanted to cancel their service..

an email that went unanswered:

" Sent: Thursday, November 23, 2023 2:48 PM To: *** Subject: nyp

Good day Catherine,

As per our telephonic conversation, I would like more information on the above-mentioned claim number.

I was made aware for the 1st time today that this claim was finalised with a deposit of R2002.50 into my account.

I want to find out: 1. What is the R2000 for, to fix which part of the vehicle. 2. Which dealer was contacted to give the quote (company name so I can take my car there for them to fix it for R2K) 3. Will you please send me communication from dotsure to myself confirming how the claim will be dealt and my confirmation to go ahead with insulting me with two thousand rands to fix dents. 4. When did I change my policy to a cash back policy – please attach the call 5. Will you kindly find out from the assessor what I was lying about on the claim because he states that my details don’t correspond

Also Ma’am, this claim is a response to the claim I made on 29 June 2019 where dotsure never came back to me, no email, call or anything. Will you please send me communication on how this was resolved without me.

I have a suspicion that perhaps dotsure does not wat my business anymore since they paid out on a previous 2016 claim and now whenever I need assistance, it’s just one thing after the other with dotsure.

I have been a loyal client since I bought my 1st car and it is still insured by Dotsure, I would hate to go looking for another insurer as I haven’t had any issues with your firm since inception.

Lokking forward to your response. "