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NM
Nontobeko M

1 reviews | Active since Oct 2016

11 May 2026, 17:20

****mers and *****ulent insurance, the worst insurer in SA

I lodged a complaint last week and they pretended to be attending to it once they discovered that the sales call couldn’t cover their lies they decided to stop responding to my emails and calls, I was promised that this will be resolved soon but instead I am the one calling and today alone I spoke to Sino Zondwa and Aphiwe Nkula who all said they will call me and law and behold they did not call! I called about 7 times today and every time I am told claims is busy and there is NO One available not even the team leader Chantel Carrel or even the claims manager Benita Reeders no one knows when my query will be resolved or when dotsure will decide to be an honest insurer and pay me my premiums back since they failed to follow TCF and cover me correctly! The sales call is there it proves that Happy sold me a wrong product yet they cannot refund me my money so I can go service my car! Do not cover ANYTHING with dotsure they’re going to play hide and seek when its time to pay the claim and they have consultant who are also going to lie and promise to assist you but never keep their promises.

0
Replies (3)
dotsure.co.za
dotsure.co.za's reply12 May 2026, 07:51
Official
Hi Nontobeko,
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
NM
Nontobeko M's update12 May 2026, 09:17
Reviewer Update
I don’t want an investigation please refund me all my premiums because I listened to the call and your QA department listened too and they confirmed Happy did not add the service extender like I requested now it’s time to service my car I am told that the product wouldn’t have serviced my car I would have been given a mere R1 6000 cash back when I explicitly asked the sales person Happy to confirm the cover and ALL the exclusions and confirmed twice on the recording that I will have full service coverage she said yes! I have been speaking to so many people who don’t even know what my query is because agents at dotsure don’t leave notes apparently, not even 1 manager has called me back, I have until the 14th to service my car and dotsure is making sure that I run out of time and that they **** me my premiums, I want my premiums what is taking so long to void a policy from inception and refund premiums? I hope South Africans dont cover their assets with this company because they will run and hide when its time to pay a claim. I want my money back today I have to service my car by the 14 of May! Please pay my money back ASAP so we part ways!
dotsure.co.za
dotsure.co.za's reply12 May 2026, 09:45
Official
Hi Nontobeko,
The team has informed us that they have sorted you out and you're satisfied with the outcome at the end.
The dotsure.co.za team