SJ
Sarah J

1 reviews | Active since Nov 2011

09 Oct 2023, 17:33

Mercilessly badgered by Dotsure and Grace at Badger Insurance

Another harassing email from Grace at "Badger Insurance" - whoever they are - demanding I go to the effort to write a positive review for Dotsure on Hello Peter.

Do you not remember me complaining about this?? I have already done numerous good reviews on Hello Peter for the people at Dotsure and I am done. It's ridiculous that you expect us to take time and effort to not only do the survey, but ALSO write a whole review on Hello Peter. Must we really be harassed like this EVERY TIME we have contact with Dotsure? It's insane. I am planning to close my policy after this as you clearly do not listen to customer's needs and complaints.

Going forward I do not consent for you to email me or contact me in any form about this. I have the right to be forgotten under POPIA. I see you are with Badger insurance - how are you related to Dotsure?

I do not want to hear from you again. You sure live up to your name - badgering busy and tired members of the public, spamming my inbox, expecting us to do more work when WE are the ones paying YOU to provide us with a service. Not the other way around!!! It's customer SERVICE, not "make our customers to LABOUR' so we can get a nice little review on Hello Peter.

You must forget my details and leave me alone, otherwise I will be making a serious complaint to the relevant authorities for harassment and not complying with the POPI Act.

@Dotsure - I did not give you permission to give/sell my details to this Badger Insurance. If you do not remove my details from them, you are not complying with the POPI Act. Sarah de Jager

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Replies (1)
dotsure.co.za
dotsure.co.za's reply10 Oct 2023, 09:38
Official
Hi Sarah, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused.
 Thanks, dotsure.co.za