KN
Katlego N
1 reviews | Active since Sept 2025
09 Sept 2025, 16:16
Mechanical Warranty valid claim declined
I took an extended mechanical warranty with dotsure. My clutch went due to wear and tear. When I claimed for the replacement of both the clutch and flywheel, they declined based on the statement that they only cover mechanical failure and not wear and tear. My question to them was, how else does a clutch fail if not due to wear and tear? Secondly why did they have on the list of items covered by the plan? I got no answer, lucky enough I had Hollard insurance who paid for the claim real fast and the car was repaired.
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Replies (1)dotsure.co.za's replyOfficial
10 Sept 2025, 13:42Hi Katlego, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply10 Sept 2025, 13:42
Official
Hi Katlego, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
