Mechanical warranty claim

HelloPeter: Update on my dispute with dotsure.co.za I would like to provide an update on my ongoing matter with dotsure. After my initial claim was rejected, I challenged the decision and submitted all required supporting documents, including proof of service, invoices, and bank statements. Following escalation and further engagement, the insurer requested additional documentation, which was provided. Due to prolonged delays and uncer*****y in the handling of the claim, and because my vehicle is used for work, I was compelled to authorise the workshop to proceed with the repairs to prevent further loss. The total repair cost is R56,505.26 and I have already made a substantial payment toward this amount. I also confirm that the previously disputed debit order amount was refunded to my account. However, this does not resolve the core issue, which remains the claim dispute itself. The matter has now been escalated through the formal dispute channels, and I am awaiting the insurer’s formal position. I hope this can still be resolved fairly and in line with customer fairness principles. I will provide a further update once a final outcome is reached. If you want, I can also write a final victory update for when this is resolved in your favour.