1 reviews | Active since Dec 2025
Mechanical Warranty Claim
Update: Mechanical Warranty Claim – Matter in Regulatory Dispute Process I am providing an update regarding my mechanical warranty claim with Dotsure. All requested supporting documents have now been submitted and verified, including proof of service, proof of payment, invoice, job card, and repair quotation. My concern remains that my claim was rejected on two different grounds during the process: • First, the rejection cited an alleged 30-day service requirement. My vehicle was serviced 26 days after policy inception. • After this was challenged, the rejection reason changed to a 60-day waiting period. My claim was submitted 69 days after policy inception. Because of these inconsistencies, the matter has now moved into the formal dispute resolution process. The case is currently under internal review in line with regulatory procedures, and I am awaiting the insurer’s final written response. I remain hopeful that the claim will now be assessed fairly based on the documented timeline and evidence already provided.
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The dotsure.co.za team
We receive your review again and will respond with feedback once we've received it from the team.
The dotsure.co.za team
