XC
Xolani C

1 reviews | Active since Dec 2025

24 Jan 2026, 05:28

Mechanical Warranty Claim

Update: Mechanical Warranty Claim – Matter in Regulatory Dispute Process I am providing an update regarding my mechanical warranty claim with Dotsure. All requested supporting documents have now been submitted and verified, including proof of service, proof of payment, invoice, job card, and repair quotation. My concern remains that my claim was rejected on two different grounds during the process: • First, the rejection cited an alleged 30-day service requirement. My vehicle was serviced 26 days after policy inception. • After this was challenged, the rejection reason changed to a 60-day waiting period. My claim was submitted 69 days after policy inception. Because of these inconsistencies, the matter has now moved into the formal dispute resolution process. The case is currently under internal review in line with regulatory procedures, and I am awaiting the insurer’s final written response. I remain hopeful that the claim will now be assessed fairly based on the documented timeline and evidence already provided.

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Replies (2)
XC
Xolani C's update24 Jan 2026, 10:41
Reviewer Update
I have canceled my policies with Dotsure but they are still debating my account. My bank told me the cannot reverse the transaction because Dotsure blocked this action. I have cancelled the policies on the 16 of January 2026. Dotsure need to refund the debit order that went on the 23 January 2026.
dotsure.co.za
dotsure.co.za's reply26 Jan 2026, 15:38
Official
Hi Xolani,
We receive your review again and will respond with feedback once we've received it from the team.
The dotsure.co.za team