Mazibulo Myo goes the extra mile

After numerous frustrations and me having to Karen it out before OnePlan resolved my issues (4 visits, issues 3 times, huge issues), I knew I had to find another pet medical aid.

I got called by several, but I had 2 critical deal breakers before changing. Mazibulo Myo was not only able to meet my demands, but he actually listened to my concerns and was able to answer each and every single question.

And believe me, I ask small print questions. Mazibulo not only knows his product, it's clear that he believes in his product.

He actually answered my questions without trying to give me generic answers. He does not stick to rote responses. He takes the time to find a solution if i ask an unusual question. I had a request which I know is outside his normal scope of operations.

Instead of putting me on hold for a quick, possibly incomplete query and response, we agreed to a callback next day at specific time

Not only did he call back and was able to grant my request, he was excited about being able to assist

I truly hope that the rest of the DotSure team is as transparent client focused as he is

Sorry for the delay in posting this, but I truly am so satisfied that he deserves this review

Dotsure, please don't disappoint like OnePlan, you have an amazing agent in Mazibulo and it would be a shame if the rest of the team does not meet his standards