malfunctioning tracker device leads to a rejected claim

I understood and i had made peace with the fact that my motor vehicle claim was rejected. However i have a problem with 1. Your service provider netstar is whack. How does a tracking device fail twice within a period of 12 months and you still utilize their services? Today i am at a loss of about 220k. Because of a non functional tracker. I don't understand why i should pay for services where i am the one to do follow ups. And no reminders whatsoever. The phrasing in the contract is also a problem . "Incase of an incident" vs accident. The tractor in one of the family cars has been giving problems since installation. Is this your scapegoat? To install non functional tractors devices on your customers cars knowing that one day they are a way to reject claims? Fine. Number 2. My claim wa rejected even before the car was assessed and for me to have access to when last the device was functional i had to go through and ombudsmen. Even with proof that within 12 months i was in contact with the tracking company regarding the trackers malfuntion which netstart never followed up on i was still rejected. Dotsure is a *******.