Ludicrous insurance claim outcome

I recently had a claim on damage done to my car outside a shopping center , I submitted the claim and was told to get 2 quotes the one thing about the claim resolution is that it is quick not not quite in the best interest of there Client.

The one claim came to just over R16000, the other just over R13000, which the companies sent to Oakhurst directly.

I then got a call from the assessor very nice chap and he explained to me he can send me to this place which is half the price and and the work will Be done, no problem at first however . In there documents that lets be honest most people dnt read completely, as I had an issue with them about mobile devices as well and after paying premiums for almost a year , they tell me if you claim you need the receipt or the device Must be in your name how does one keep a receipt for phones or smart watches or any second hand or new device and my kids devices are in there names but I’m the parent I have the items insured so it just didn’t make a whole lot of sense I then requested them to have all my premiums refunded due to the fact that they would not have been covered anyway that was also denied , I made queries to other insurance companies and this is not a normal policy either , however this is a separate issue to the car.

The car : the accessor called me told he can send me to solve and get it done for half the price I was on board thinking that atleast the car would be repaired not no... they half your quote to use there own quotes ... and they deduct your excess , plus a special excess that no ones knows about which is another 10% so i was left with R2500 to repair a car with over R16000 damage seriously are you people crazy ... what type of **** is that and then I submitt it to be re-evaluated and the person that makes email contact with me from oakhurst has such a chip on her shoulder sending me policy documents and says I must read it .... I’m Sorry I have not ever had such shocking Service from an insurance company ever.

So again they reduce your quote , so why send you to get 2 in the first place to wast my time? And then Use what they decide they want to spend on your cars repairs because they can and then pay out what not even a quarter of the claim I have been with this company for year and only ever lost car keys that had to replaced , I am devastated and angry and disgusted all at one w to be treated this way.

Cell phone : after my issue with them about devices I got an email to say they have decided to. Or longer inside mobile devices as a company .

So where are my premiums I paid for a year of my devices didn’t have slips they would not have been covered so give my money back I had no claims ..

It’s just shocking how they can get away with things and we must just suck it up.

I have again asked for both these issues to be evaluated another week has gone by and not response from Miss attitude from Oakhurst since.