PL
Pieter L
1 reviews | Active since Aug 2020
22 Nov 2021, 22:48
Lost the good service.
Dotsure had always been amazing. Since the merge with Hollard - the turn around time has slowed down, no feedback on claims as only a supervisor may advise payment and since upgrading my policy - they keep forgetting to apply the excess waiver. I have to remind them when submitting a claim. So disappointing as they really were amazing. The personal touch is gone.
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dotsure.co.za's replyOfficial
23 Nov 2021, 08:00Hi Pieter,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply23 Nov 2021, 08:00
Official
Hi Pieter,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za