GL
Gloria L
1 reviews | Active since Feb 2022
02 Feb 2022, 07:46
Lost car keys claim rejected
I was previously with Hollard before we were moved to Dotsure during 2021. 2 days ago, I lodged a claim for lost car keys and my claim was rejected as I was told that lost keys are not covered under my policy. When motor happy moved us to dotsure, I was assured that anything that is related to my cover will not be altered only to find that in their policy wording, dotsure removed a part where its states "loss" under a section of what is covered under car keys. I am so disappointed with dotsure. How possible is that only damaged or ****** keys are covered?
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dotsure.co.za's replyOfficial
02 Feb 2022, 07:59Hi Gloria,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply02 Feb 2022, 07:59
Official
Hi Gloria,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za