MS
Mantombi S
1 reviews | Active since Mar 2018
27 Jun 2023, 15:28
LOST CAR KEY
<div>I lost my car key in December 2022 and Dotsure decline after sending all the documents and the quotation. I have insured 2 cars with Oakhurst in 2013 and Dotsure took over and they said lost car key are not covered. I then approach Ombudsman in February they have been delaying until I cancel with them on the 19 June 2023. I want them to replace my car key.</div>
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dotsure.co.za's replyOfficial
27 Jun 2023, 15:54Hi Mantombi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply27 Jun 2023, 15:54
Official
Hi Mantombi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za