MS
Mantombi S
1 reviews | Active since Mar 2018
04 Jul 2023, 09:11
LOST CAR KEY
I was promised to be called by DOTSURE regarding my LOST CAR KEY ALREADY ON 27/06/2023 AND THEY NEVER DID. TO ME IT MEANS I AM PAYING THEM FOR NO SERVICE, THEY HAVE BEEN DEBITING MY MONEY FOR NOTHING. THEIR RESPONCE WAS THEY WILL CALL UP TO NOW THEY HAVE NOT CALLED FOR 4 DAYS IF NOT COUNTING WEEKEND. WHAT KING OF SERVICE IS THIS OR IS IT HOW THEY TREAT THEIR CUSTOMERS OR COLOUR OF THEIR SKIN. I AM BEING HARRASSED OR ****** OF MY MONEY, THERE IS NO SERVICE AT ALL FROM DOTSURE.
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Replies (2)
dotsure.co.za's replyOfficial
04 Jul 2023, 11:26Hi Mantombi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply04 Jul 2023, 11:26
Official
Hi Mantombi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
MS
Mantombi S's updateReviewer Update
05 Jul 2023, 11:36DOTSURE has not rep**** or call me regarding my compliant, I am paying them and they are refusing to pay for my lost car key that I have insured with them. I want a solution on this matter to be resolved, it is 6 months now and I need a way forward on this matter as ASAP.
MS
Mantombi S's update05 Jul 2023, 11:36
Reviewer Update
DOTSURE has not rep**** or call me regarding my compliant, I am paying them and they are refusing to pay for my lost car key that I have insured with them. I want a solution on this matter to be resolved, it is 6 months now and I need a way forward on this matter as ASAP.