Lorenzo Esau from Dot Sure Shouldn't be working in Customer Relations , he is Pathetic

i took out a Car insurance policy with Dot Sure last year, from inception they have been messing up the debit order amounts and dates. this has resulted in me not having cover on my vehicle thus putting me a risk.

as per my last communication with a Lorenzo Esau. we had set up the policy to be put back in force by the 01/06/2019 and the debit was set according to him to go off on the 25th of May 2019 to cater for this.

i called him on the 27th of May 2019 advising him the debit went off on the 24th which a day before my salary got transferred into my account thus it came back unpaid. at a FEE of R120 on my account. he then tells me because the 25th fell on a Saturday then debit before. so u debit my bank account without my consent a day before and i must pay all the fees and still not have my cover in place because of the stupidity from dot-sure side??

this isnt the 1st time dot sure has debited my account on the wrong day firstly and with the wrong amount. then there is sumthing called a naedo tracking that i must pay additional for because the debit order came back unpaid from my side. yet the fault lays with dot sure and not me.

lastly in my last interaction with Lorenzo Esau, this guy gets defensive and literally starts blaming me for the incompetence from his side. he was rude and very very unpleasant.

i requested his manager give me a call back and to date there has been no call back from his superior. it makes it seem that dot sure really does not value their clients or our business.