look somewhere else if you want speedy service

I am having a terrrible expericnce with dotsure car insurance. It has been 8 days now since my car was hit by a third party. It should have been a quick matter since the third party admitted blame for hitting my car in standstill traffic. on the day the accident happend i contacted dotsure and uploaded photos of the accident. I was assigened a claims handler, which is all fine. a few days pass and i don't get contacted back, i call in and then some helps me capture the claim. unable to get hold of claims handler still, in the 8 days i have spoken once to my claims handler. I keep calling every day and i just get routed to other consultants that keep saying she is busy and will give her a email. its feels impossible to get hold of anyone at dotsure or to get them to call you back. now my claim is awaiting approval from a manager but no one will escalate or push the matter. I called yesterday and I was promised that i will be call back yesterday with a resolution but still nothing, i called in today twice and get the same response. I'm sitting here with a car that is not legal to drive with, i cannot get my car hire option i paid for until the claim is approved. this is the part that is messing with me. I'm stuck. It is over a week and I cannot get answers. I moved quickly on the day of the accident to report it but the approval of my claim is really messing up my life. if you need your car hire and resolution in a a speedy time then good luck. I had a sick baby last night with a huge fever and screaming and i couldn't take her to the hospital last night. i don't know how many calls i have to make or how long we need to struggle before i get an answer.