MR
Mark R
1 reviews | Active since Oct 2017
05 Jun 2019, 15:05
Live Chat beware of JASON bad news
Please do not go on live chat with dotsure especially if its Jason He does not listen to a customer he does like he feels I had lots of complaints about him and nothing is done NOW he cancelled my insurance for no reason at all be aware when dealing with Jason
Helpful (0)
Replies (1)0
Replies (1)
dotsure.co.za's replyOfficial
05 Jun 2019, 15:22Dear Mark
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's reply05 Jun 2019, 15:22
Official
Dear Mark
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team