NG
Nicolette G
1 reviews | Active since Jan 2024
03 Oct 2022, 09:44
***** and ********
I signed up with Dotsure in June 2022. They knew I needed medical for my cat that has a pre existing condition. The call recording shows I was missleaded, as they now say they don't cover what I took the medical for. In the call I clearly said that I needed the cover for this condition and the woman said yes yes this will cover you. They are ***** and ********.
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dotsure.co.za's replyOfficial
03 Oct 2022, 10:08Hi Nicolette, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply03 Oct 2022, 10:08
Official
Hi Nicolette, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za