CJ
Cole J

1 reviews | Active since Aug 2025

12 Aug 2025, 20:38

Letter of appreciate for Nikita and dotsure company

I honestly want to take some time to acknowledge the company overall , your level of customer service and urgency put behind each and every month to check in on your customers if really exceptional, fast processes , making the customer journey easy with fast and effective process , rapport building is amazing , service overall is great I truly appreciate being a customer of Dotsure

Taking some time out to acknowledge Nikita Thole from retentions , she was so helpful , friendly and polite , displaying soft skills throughout the call , Dotsure and their employees with their level of customer centricity is amazing , thank you for always making sure I’m getting the best service and thank you so much to this lovely lady for providing me with the best service I do appreciate it . Dotsure is definitely one of the best insurance company I’ve dealt with so fast , Making it lighter on my pocket with providing your customers with great customer journey , thank you Dotsure

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Replies (1)
dotsure.co.za
dotsure.co.za's reply13 Aug 2025, 09:41
Official
Hi Cole, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Nikita as well. ;-) The dotsure.co.za family