Lack of service

I've recently decided to sign up with dotsure for a car maintenance plan. Unfortunately I was then caught with unforseen expenses and requested a refund and for the policy start date to be extended.

I was advised that this is possible and that the correct department would get in touch with me to resolve this.

I did request the move of the policy start date and renewal a few days prior to the debit order actually going off, so believe there was sufficient time for the correct parties to make this possible.

I have since spoken to the same consultant numerous times and have stopped receiving responses from the consultant.

I am seriously disappointed at the lack of service and would now not only like my refund to be sorted ASAP, but also cancel the policy going forward.