LS
Lethabo S

1 reviews | Active since Oct 2017

14 Mar 2024, 13:36

Lack of competence.

My claim was not approved, because the componemts mentioned are not specifically mentioned on the report. My claim falls under steering mechanism. Where it requires a steering lock replacement.

I spoke to Micehiel Kritzinger, who escalated to Louif Stander, who escalated to Janine Bosman.

I'm a long term serving client of dotsure and their services have significantly reduced. The lack of competence and ability to hear what theur customers are saying.

0
Replies (1)
dotsure.co.za
dotsure.co.za's reply14 Mar 2024, 15:12
Official
Hi Lethabo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za