JM
Jacob M
1 reviews | Active since Dec 2018
08 Jul 2025, 11:13
Kinda bleak, I loved your services, but get into some financial troubles and all you did is lie.
In March I called in to cancel my policies, but for the month of Apr, May and June, I was charged on the debit order. Revoked the DebiCheck, but for some reason DotSure reinstated the DebiCheck, now this is three months since I initially called to get these services cancelled, but I was charged.
While talking to the reps I end up on the phone with, EVERYONE has **** to me, about instant refund, investigating the matter, while the next time I call the person I speak to has no clue what I am talking about, I was told I'd hear from Dotsure 10 days after I queried the refund and today I still don't know what is going on.
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Replies (1)dotsure.co.za's replyOfficial
08 Jul 2025, 12:02Hi Jacob, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply08 Jul 2025, 12:02
Official
Hi Jacob, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
