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Nico B
1 reviews | Active since Jan 2010
16 Nov 2021, 12:37
Jo Anne has been a s...
Jo Anne has been a super star always assisting with my issues
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Replies (8)0
Replies (8)
dotsure.co.za's replyOfficial
16 Nov 2021, 14:30Hi Nico,
Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Jo-Anne as well. ;-)
The dotsure.co.za family
Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Jo-Anne as well. ;-)
The dotsure.co.za family
dotsure.co.za's reply16 Nov 2021, 14:30
Official
Hi Nico,
Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Jo-Anne as well. ;-)
The dotsure.co.za family
Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Jo-Anne as well. ;-)
The dotsure.co.za family
NB
Nico B's updateReviewer Update
17 Nov 2021, 09:20Good day
My problem is twofold with Dotsure, I recently found out that Dotsure is not paying tracker and I am being debited from my account which is a nightmare. Tracker has also handed my account over to some debit collecting firm which is unprofessional on both Dotsure and Tracker, I have been paying dotsure and was assured they would pay the tracker which they installed unfortunately this was not done. Second issue is that I have a claim for a windscreen which a stone hit on the 5th November 2021 which is the first week of November 2021 on the 13th November 2021 I noticed that the windscreen had a crack across from passenger to driver side. On the 16th November 2021 I put through a claim and spoke to Jonelle Jooste, on the 17th November 2021 I was advise my claim will not be approved because of the time frame from chip on windscreen to the crack, this was never highlighted on me signing up that there is a time frame for claims and I feel that Dotsure is trying not pay claims.
My problem is twofold with Dotsure, I recently found out that Dotsure is not paying tracker and I am being debited from my account which is a nightmare. Tracker has also handed my account over to some debit collecting firm which is unprofessional on both Dotsure and Tracker, I have been paying dotsure and was assured they would pay the tracker which they installed unfortunately this was not done. Second issue is that I have a claim for a windscreen which a stone hit on the 5th November 2021 which is the first week of November 2021 on the 13th November 2021 I noticed that the windscreen had a crack across from passenger to driver side. On the 16th November 2021 I put through a claim and spoke to Jonelle Jooste, on the 17th November 2021 I was advise my claim will not be approved because of the time frame from chip on windscreen to the crack, this was never highlighted on me signing up that there is a time frame for claims and I feel that Dotsure is trying not pay claims.
NB
Nico B's update17 Nov 2021, 09:20
Reviewer Update
Good day
My problem is twofold with Dotsure, I recently found out that Dotsure is not paying tracker and I am being debited from my account which is a nightmare. Tracker has also handed my account over to some debit collecting firm which is unprofessional on both Dotsure and Tracker, I have been paying dotsure and was assured they would pay the tracker which they installed unfortunately this was not done. Second issue is that I have a claim for a windscreen which a stone hit on the 5th November 2021 which is the first week of November 2021 on the 13th November 2021 I noticed that the windscreen had a crack across from passenger to driver side. On the 16th November 2021 I put through a claim and spoke to Jonelle Jooste, on the 17th November 2021 I was advise my claim will not be approved because of the time frame from chip on windscreen to the crack, this was never highlighted on me signing up that there is a time frame for claims and I feel that Dotsure is trying not pay claims.
My problem is twofold with Dotsure, I recently found out that Dotsure is not paying tracker and I am being debited from my account which is a nightmare. Tracker has also handed my account over to some debit collecting firm which is unprofessional on both Dotsure and Tracker, I have been paying dotsure and was assured they would pay the tracker which they installed unfortunately this was not done. Second issue is that I have a claim for a windscreen which a stone hit on the 5th November 2021 which is the first week of November 2021 on the 13th November 2021 I noticed that the windscreen had a crack across from passenger to driver side. On the 16th November 2021 I put through a claim and spoke to Jonelle Jooste, on the 17th November 2021 I was advise my claim will not be approved because of the time frame from chip on windscreen to the crack, this was never highlighted on me signing up that there is a time frame for claims and I feel that Dotsure is trying not pay claims.
dotsure.co.za's replyOfficial
17 Nov 2021, 09:44Hi Nico,
Thank you for bringing this to our attention. We will attend shortly.
dotsure.co.za
Thank you for bringing this to our attention. We will attend shortly.
dotsure.co.za
dotsure.co.za's reply17 Nov 2021, 09:44
Official
Hi Nico,
Thank you for bringing this to our attention. We will attend shortly.
dotsure.co.za
Thank you for bringing this to our attention. We will attend shortly.
dotsure.co.za
NB
Nico B's updateReviewer Update
17 Nov 2021, 11:31This insurance company is a Joke, they tell me its 30days to register a claim which I did in 10 days from incident yet I have to deal with an outside legal company to get this issue sorted. When I asked the customer care lady if I pay for my windscreen who will reimburse me Victoria could when I asked for her manager Jason Lovell was not in the mood to assist so for a 1 year of paying insurance you can get a claim resolved thank you dotsure for the worst ever experience and service
NB
Nico B's update17 Nov 2021, 11:31
Reviewer Update
This insurance company is a Joke, they tell me its 30days to register a claim which I did in 10 days from incident yet I have to deal with an outside legal company to get this issue sorted. When I asked the customer care lady if I pay for my windscreen who will reimburse me Victoria could when I asked for her manager Jason Lovell was not in the mood to assist so for a 1 year of paying insurance you can get a claim resolved thank you dotsure for the worst ever experience and service
NB
Nico B's updateReviewer Update
17 Nov 2021, 11:46Oh and thank you Issac Williams for hanging up on me
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Nico B's update17 Nov 2021, 11:46
Reviewer Update
Oh and thank you Issac Williams for hanging up on me
dotsure.co.za's replyOfficial
17 Nov 2021, 12:22Hi Nico,
We have been advised that our team has made contact and discussed our internal complaints procedure, however you have advised that you will consult with the FAIS Ombud directly and not make use of our procedures.
If this has changed, kindly make contact with the assisting representatives directly for further assistance in this matter.
dotsure.co.za
We have been advised that our team has made contact and discussed our internal complaints procedure, however you have advised that you will consult with the FAIS Ombud directly and not make use of our procedures.
If this has changed, kindly make contact with the assisting representatives directly for further assistance in this matter.
dotsure.co.za
dotsure.co.za's reply17 Nov 2021, 12:22
Official
Hi Nico,
We have been advised that our team has made contact and discussed our internal complaints procedure, however you have advised that you will consult with the FAIS Ombud directly and not make use of our procedures.
If this has changed, kindly make contact with the assisting representatives directly for further assistance in this matter.
dotsure.co.za
We have been advised that our team has made contact and discussed our internal complaints procedure, however you have advised that you will consult with the FAIS Ombud directly and not make use of our procedures.
If this has changed, kindly make contact with the assisting representatives directly for further assistance in this matter.
dotsure.co.za
NB
Nico B's updateReviewer Update
17 Nov 2021, 13:13Your team has not given clarity so this means you guys don’t want to assist
NB
Nico B's update17 Nov 2021, 13:13
Reviewer Update
Your team has not given clarity so this means you guys don’t want to assist
dotsure.co.za's replyOfficial
17 Nov 2021, 15:12Hi Nico,
As stated above, please send all further communication to the assisting representatives.
dotsure.co.za
As stated above, please send all further communication to the assisting representatives.
dotsure.co.za
dotsure.co.za's reply17 Nov 2021, 15:12
Official
Hi Nico,
As stated above, please send all further communication to the assisting representatives.
dotsure.co.za
As stated above, please send all further communication to the assisting representatives.
dotsure.co.za